Refund & Returns Policy

MyGenieCart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy. Please read our guidelines below to understand how we handle refunds, returns, and exchanges.

1. Eligibility for Refunds

We offer refunds on eligible items under the following conditions:

• Timeframe: You may request a refund within 5 days of receiving your order. After this period, we cannot process refunds or exchanges.
• Condition of Products: Items must be unused, in their original condition, and in the original packaging with all tags and accessories intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
• Downloadable software products or digital goods
• Perishable items (e.g., food, flowers)
• Intimate or personal care items
• Sale or clearance items (where clearly marked as non-refundable)

Please check the product page for specific refund eligibility details.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@mygeniecart.com with your order number and reason for the return. We will provide you with instructions on how to proceed with the return.
2. Prepare Your Package: Ensure that the items are securely packaged in the original packaging, including all tags, accessories, and receipts.
3. Ship the Items: You will be responsible for the return shipping costs. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. We will notify you via email once the inspection is complete, and confirm whether your refund has been approved or rejected.

• Approved Refunds: If your refund is approved, we will process the refund within 5 business days. The refund will be applied to your original method of payment (e.g., credit card, PayPal). Please note that it may take some time for your bank or credit card company to process and post the refund.

• Rejected Refunds: If your return is not approved (e.g., if the item is used, damaged, or outside the return period), we will notify you via email. The item will be shipped back to you at your expense.

5. Late or Missing Refunds

If you haven’t received your refund after 5 days, please take the following steps:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you’ve completed these steps and still have not received your refund, please contact us at support@mygeniecart.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@mygeniecart.com within 5 days of receiving your order. We will provide instructions for returning the damaged item and shipping the replacement.

7. Cancellations

• Order Cancellations: You may cancel your order before it is shipped for a full refund. Once the order has been shipped, cancellation is no longer possible, and you will need to follow the return process.
• Pre-Order Cancellations: If you have placed a pre-order for an item that is not yet available, you may cancel your pre-order any time before it is shipped for a full refund.

8. Return Shipping Costs

You are responsible for paying for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). In cases of an error, we will provide you with a prepaid shipping label for the return.

9. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all future transactions.

10. Contact Information

If you have any questions or concerns regarding this Refund Policy, please feel free to contact us at:

Email: support@mygeniecart.com